Before returning an item
Start a return request from your account or contact support. Keep the product and packaging available and describe the issue. Wait for return instructions before sending goods back.
Order-specific terms
Return eligibility, deadlines, return shipping responsibility and any exclusions must be stated in your purchase terms or accepted quotation. Ask our team if any of these details are unclear before ordering.
Refund status
A return request is not a confirmed refund. Track the request in your account and follow the instructions from our team. Payment-provider processing is separate from return approval.